Terms & Cancellation Policy
For Arrivals / Departures (Airport)
The total rate given on this reservation is an estimate based on information you or your agent has provided. The final cost depends on your actual itinerary. Additional wait time (first 30 minutes is free). CANCELLATION POLICY FOR ANY SEDAN, SUVs, VANs or CHARTER SERVICE: All services require a 48-hour cancellation notice for sedans, premium sedans, SUVs, and premium SUVs. For Mercedes-Benz Sprinter Van, Ford Transit Van, or Charter Bus, a full 7 days notice is required for a refund; otherwise, a $120 charge will apply for cancellations of both the Mercedes-Benz Sprinter Van and Ford Transit Van, and a $425 charge for cancellations of the Charter Bus. ‘NON SHOW’ OR ‘NO GO’ CHARGES WILL APPLY TO ANY LATE CANCELLATION OR DISMISSAL OF THE VEHICLE AT COMPANY’S DISCRETION.
For To / From Address (charter or as directed)
In addition to the hourly rate for the car and chauffeur, any damage in excess of usual use and wear of the hired car will incur a minimum charge of $500 for the repair and/or general cleaning of the car. The decision regarding unusual wear and use of the vehicle interior and its environs rests solely with Lake Travis Limo, based on its experience with the general habitation of hired cars, and its decision is final. All vehicles are strictly NON-SMOKING. Cancellation of a reservation must be made 48 hours prior to the reservation date for sedans, premium sedans, SUVs, and premium SUVs. For Mercedes-Benz Sprinter Van, Ford Transit Van, or Charter Bus reservations, cancellation must be made at least 7 days in advance for a refund; otherwise, a $120 charge will apply for the vans and a $425 charge for the Charter Bus. Failure to cancel within these timeframes may result in forfeiture of the full amount and a system credit for future use. If a breakdown occurs during the job, the client is responsible only for the time used. Lake Travis Limo will not be responsible for delays due to heavy traffic, accidents, or any act of God. Lost time will be made up at the end of the job. In compliance with CPUC Regulation Section 5384.1&.3, CONSUMPTION OF ALCOHOLIC BEVERAGES BY PASSENGERS UNDER 21 YEARS OF AGE IS PROHIBITED.
By booking a service with Lake Travis Limo – Austin, TX, you acknowledge and agree that unforeseen circumstances, including but not limited to traffic accidents, large-scale events, severe weather conditions, or other acts of God, may result in delays or the inability of our chauffeur to arrive at the scheduled pick-up location. In such cases, the company’s sole responsibility shall be limited to providing a full refund of the booking fee. Lake Travis Limo – Austin, TX will not be held liable for any additional costs, losses, or inconveniences incurred by the client as a result of missed flights, meetings, or other time-sensitive engagements. By checking the box and proceeding with your vehicle selection, you confirm that you have read, understood, and agreed to these terms and conditions.
Refund Policy
Please note that any refunded amount will be credited to the original payment method used during booking. However, a processing fee of 3.5% will be deducted from the refunded amount due to fees incurred by our payment processor, Square/Stripe. Unfortunately, Square/Stripe does not refund credit card processing fees, so this amount cannot be waived. We appreciate your understanding of these charges.
Booking Information for Group Transportation
For booking transportation services with a Mercedes-Benz Sprinter Van, Ford Transit Van (suitable for 14-15 passengers), or a Charter Bus (suitable for 55 passengers), please make your reservation at least 72 hours in advance.
If your booking is made within 72 hours of your required travel time, please call Dispatch after completing your online booking to confirm availability.
Note that cancellations for Mercedes-Benz Sprinter Van, Ford Transit Van, or Charter Bus must be made at least 7 days in advance for a refund. Cancellations made within this period will incur a $120 charge for the vans and a $425 charge for the bus.
For cancellations or booking adjustments made 49 hours or more before the scheduled service time for sedans, premium sedans, SUVs, and premium SUVs, a full refund or credit will be issued to the customer.
For cancellations or booking adjustments made 48 hours or less before the scheduled service time for these vehicles, a full system credit will be applied for future use.
This policy is designed to ensure fairness for our customers and our business, allowing us to manage resources effectively while accommodating changes in our clients’ plans.
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Privacy Policy
Who we are
Our website address is: https://laketravislimo.com.
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